In order to gain access to the MUST system, users must establish a user ID and password with the North Carolina
Identity Management Service (NCID). The NCID Service is the standard identity management and access service
provided to State, local, business and citizen users by the State of North Carolina. NCID enables its customers
to achieve an elevated degree of security and access control to real time resources such as the MUST
- Contact the ITS Customer Support Center if they have a problem getting an NCID ID
ITS Customer Service Center
- Contact DHHS Customer Service Center if they have a problem self registering for the DHHS-LDAP-USP-USERS
NCID application group
DHHS Customer Service Center
(919) 855-3200 option #2
Local Government Users:
- Contact your local government security administrators if after requesting an NCID ID it is not approved
in a day or two.
- Contact your local government security administrators if you have a problem self registering for the
LDAP-USP-USERS NCID application group
To create your NCID, follow the instructions
located on the NCID page.
To contact your local government security administrator, please refer to the
ITS Customer Service Desk.
Refer to the section "How to Contact your Agency's Service Desk"